How to raise a complaint
Step 1
Tell us directly
Call 0435 336 336 or submit a service request describing the issue. Most concerns are resolved quickly through direct contact.
Step 2
We acknowledge and investigate
We'll confirm receipt of your complaint and look into what happened, including a site visit if relevant.
Step 3
We respond with an outcome
We'll come back to you with our findings and, where applicable, a proposed remedy.
Step 4
If you're not satisfied
If you feel your complaint hasn't been resolved appropriately, you can contact the relevant ombudsman for independent advice on your options.