1. Who we are
Electrical Hub Pty Ltd (ABN 72 665 477 556), trading as Oz Home Energy ("we", "us", "our"), is a licensed NSW electrical contractor providing solar, battery, EV charging and electrical services.
2. Information we collect
We collect personal information you provide directly, including through our energy assessment form, project enquiry forms, service requests, phone calls and email. This may include your name, contact details, property address, electricity usage information, and any documents you choose to upload (such as electricity bills or photographs).
3. How we use your information
We use your information to respond to enquiries, prepare assessments and quotations, schedule and carry out work, provide ongoing support, and, where you've consented, send relevant follow-up communication. We use marketing attribution data (such as campaign source) to understand how visitors find our website; this is not combined with personal information beyond what's needed to respond to your enquiry.
4. How we store and share information
Information submitted through our website is processed via our customer relationship management platform, HighLevel, and may be used to support system design and quotation through GreenSketch. We do not sell personal information to third parties.
5. Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including restricting access to information within our systems to those who need it to do their job.
6. Access and correction
You can request access to, or correction of, the personal information we hold about you by contacting us using the details below.
7. Contact us
Electrical Hub Pty Ltd trading as Oz Home Energy
Phone: 0435 336 336
Address: Sydney, NSW
8. Complaints
If you have a concern about how we've handled your personal information, see our complaints process. You may also contact the Office of the Australian Information Commissioner (OAIC) if you feel your concern hasn't been resolved.